The Five Questions of Flow

From an interesting webinar, “Creating a Visual Office for Operational Excellence” by One of the key takeaways emphasized is that monthly updates to charted metrics are a tool, not visual management. The goal of visual management is to remove a task from management’s shoulders.

The Five Questions of Flow

1) How do I know what to work on next?
2) Where do I get my work from?
3) How long should it take me to perform my work?
4) Where do I send my work?
5) When I send my work, is flow still normal?
Kevin J. Duggan with Tim Healey, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (Boca Raton, FL: CRC Press, 2016). p. 96

You can purchase OPERATIONAL EXCELLENCE IN YOUR OFFICE on Amazon at or from the IOE Store at

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