The Five Questions of Flow

From an interesting webinar, “Creating a Visual Office for Operational Excellence” by jenkrider@instituteopex.org https://instituteopex.org/site/webinars/creating_a_visual_office_for_operational_excellence. One of the key takeaways emphasized is that monthly updates to charted metrics are a tool, not visual management. The goal of visual management is to remove a task from management’s shoulders.

The Five Questions of Flow

1) How do I know what to work on next?
2) Where do I get my work from?
3) How long should it take me to perform my work?
4) Where do I send my work?
5) When I send my work, is flow still normal?
Kevin J. Duggan with Tim Healey, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (Boca Raton, FL: CRC Press, 2016). p. 96

You can purchase OPERATIONAL EXCELLENCE IN YOUR OFFICE on Amazon at https://www.amazon.com/Operational-Excellence-Your-Office-Autonomous/dp/1498714080 or from the IOE Store at https://instituteopex.org/site/store/p/operational-excellence-in-your-office-a-guide-to-achieving-autonomous-value-stream-flow-with-lean-techniques.

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